9999bet Frequently
Asked Questions

You must be at least 18 years old to register and play on 9999bet. This is a strict requirement and applies to all players in Bangladesh regardless of location. Age verification is conducted during the KYC process, and any account found to belong to a player under 18 will be suspended and any funds held pending review.

9999bet requires KYC verification before processing withdrawal requests. To complete KYC, log in to your account, go to Account Settings, and upload a clear photo of a valid government-issued ID — a National ID card (NID), passport, or driving licence. Most KYC submissions are reviewed and approved within 24 hours during Bangladesh Standard Time business hours.

To reset your 9999bet password, click the "Forgot Password" link on the login page. Enter your registered mobile number or email address and you will receive a one-time password (OTP) reset link. Follow the instructions to set a new password. If you do not receive the OTP within five minutes, check your spam folder or contact support at [email protected].

No — each player is permitted exactly one 9999bet account. Duplicate accounts are detected automatically and will be suspended. If you have accidentally created a second account, contact [email protected] immediately to have the duplicate closed without penalty to your main account.

To deposit via bKash on 9999bet, log in and navigate to the Deposit section of your account. Select bKash as your payment method, enter the amount you wish to deposit, and follow the on-screen prompts to complete a standard bKash Send Money transaction to the provided merchant number. The deposit is credited to your 9999bet account balance within one to three minutes.

Nagad deposits on 9999bet are processed instantly in most cases — your balance is updated within one to three minutes of completing the Nagad transaction. During periods of very high traffic, processing may take up to ten minutes. If your deposit has not appeared after fifteen minutes, contact [email protected] with your Nagad transaction reference number.

The minimum deposit on 9999bet is ৳200 BDT regardless of which payment method you use. This applies to bKash, Nagad, Rocket, Upay, and bank transfers via Dutch-Bangla Bank, BRAC Bank, and City Bank. There is no maximum single deposit limit imposed by 9999bet, though your mobile financial service provider may have their own daily limits.

The minimum withdrawal amount on 9999bet is ৳500 BDT. Withdrawals are processed to your registered bKash, Nagad, Rocket, or bank account only — the payout method must match the deposit method used for that balance. 9999bet does not charge a withdrawal fee, though your mobile financial service provider may apply standard transaction charges.

Most 9999bet withdrawal requests via bKash, Nagad, or Rocket are processed within 30 minutes to 2 hours during business hours (Bangladesh Standard Time, UTC+6). Bank transfer withdrawals to Dutch-Bangla Bank, BRAC Bank, or City Bank may take one to three business days. Withdrawals submitted after 10 PM BST may be processed the following morning.

9999bet does not charge any platform-side fees for deposits or withdrawals. However, your payment provider — such as bKash, Nagad, or your bank — may apply their standard transaction fees. Check your provider's current fee schedule before initiating a transaction. 9999bet has no control over third-party service charges.

Yes — 9999bet offers comprehensive cricket betting markets covering the Bangladesh Premier League (BPL), Indian Premier League (IPL), T20 World Cup, ICC ODI events, and Test matches featuring the Bangladesh Tigers. Available markets include match winner, top batsman, top bowler, total runs, over/under, and in-play live betting during active matches.

9999bet hosts an extensive slots library from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. Popular titles include Sweet Bonanza, Gates of Olympus, Starburst, and Aviator. All slot games on 9999bet use certified random number generators (RNG) to ensure fair outcomes on every spin.

Yes — 9999bet's live casino section features real-time games streamed from professional studios by providers including Evolution Gaming and Ezugi. Available live games include Live Baccarat, Live Roulette, Live Blackjack, Lightning Dice, and Andar Bahar, all accessible directly from your browser or mobile device without any app download required.

9999bet is fully optimised for mobile browsers on both Android and iOS devices — no app download is required. Simply open your mobile browser, visit 9999bet.today, and log in to access all games and betting markets. The mobile interface automatically adapts to your screen size for a smooth playing experience on smartphones and tablets.

The return-to-player (RTP) rate varies by individual slot game and is set by the game provider, not by 9999bet. Most slots from Pragmatic Play, NetEnt, and Microgaming have RTP rates between 94% and 97%. You can find the specific RTP for any game in that game's information or paytable screen before you start playing.

9999bet offers a welcome bonus for new players on their first deposit. The specific bonus terms — including the match percentage, maximum bonus amount in BDT, eligible games, and wagering requirements — are displayed on the promotions page of your account at the time of registration. Bonus terms change periodically, so always check the current offer before depositing.

A wagering requirement means you must place bets totalling a specified multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, a ৳1,000 bonus with a 20x wagering requirement means you must wager ৳20,000 in eligible games. Progress toward meeting the requirement is tracked in the "My Bonuses" section of your 9999bet account dashboard.

Yes — all 9999bet bonuses have an expiry period, typically between 7 and 30 days from the date the bonus is credited to your account. If the wagering requirement is not met before the expiry date, the bonus and any associated winnings are forfeited automatically. The specific expiry period for each bonus is stated in its individual terms and conditions.

9999bet runs regular slot free-spin promotions and cashback deals for existing players, typically tied to featured games from Pragmatic Play or NetEnt. These promotions are announced via email and are visible in the Promotions section of your account dashboard. Eligibility criteria and wagering requirements vary by promotion, so read each offer's terms before opting in.

9999bet rewards its most active players through a tiered loyalty programme. As you wager on cricket betting, slots, and live casino games, you accumulate points that unlock higher tiers with improved benefits — including faster withdrawal processing, higher deposit limits, dedicated account managers, and exclusive seasonal promotions tied to events like Eid, BPL season, and IPL. Check the Promotions section of your account for your current tier status.

9999bet uses SSL encryption to protect all data transmitted between your device and the platform, ensuring your personal and financial information is secure. All player funds are held separately from operational funds. Games from certified providers use verified RNGs, and the platform undergoes regular security audits to maintain a safe gambling environment for players across Bangladesh.

9999bet collects and stores only the personal data required to operate your account and comply with verification requirements. Your data is encrypted at rest and in transit, is never sold to third parties, and is only shared with payment processors and verification services as strictly necessary. For full details, refer to the 9999bet Privacy Policy at 9999bet.today/privacy-policy.

To self-exclude from 9999bet, email [email protected] with the subject line "Self-Exclusion Request" and specify the exclusion period — options range from one month to five years, or permanently. Your account will be suspended within two hours of the request being processed. During self-exclusion, you cannot log in, deposit, or place bets. Refer to the Responsible Gaming page for more information.

Yes — 9999bet allows you to set daily, weekly, or monthly deposit limits from the Responsible Gaming section of your account settings. Limits take effect immediately when set or reduced. Increasing an existing limit requires a 24-hour cooling-off period. Deposit limits are a proactive way to manage your spending and keep your gaming within a comfortable budget.

You can contact 9999bet customer support by emailing [email protected]. For responsible gaming or account security concerns, include a clear subject line (e.g., "Responsible Gaming Request" or "Account Security Issue") so your message is routed to the appropriate team for priority handling. Support responses are typically delivered within two hours during Bangladesh Standard Time business hours.